Microsoft Dynamics CRM 4.0 is designed to drive high user adoption by delivering Role-Tailored CRM capabilities within a native Microsoft® Office and Outlook® experience. Users can choose to use a rich Outlook client or access the system through a web browser-based client or a mobile device.

Because most organisations are familiar with Microsoft Outlook and other Microsoft productivity tools, Microsoft Dynamics CRM 4.0 is designed to help minimise the need for training, promote broad user adoption, reduce application switching, and produce high productivity while helping you to facilitate a rapid return on investment (ROl).